Privacy and Cookies

Gift List Holders and Guests

The B&Q Gift List is managed and securely hosted by Voucher Express on behalf of B&Q plc. Voucher Express is a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon, HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424.
Personal details are collected by us and may be transferred to B&Q plc for the purpose of administering the B&Q Gift List including, without limitation: issuing Gift Cards, verifying pledges, sending cheques to chosen charities on your behalf, issuing replacement cards if your Gift Card is lost or stolen and for delivery purposes. B&Q may also use your personal details for research and statistical analysis to help B&Q improve its products and services.
Your personal security online is one of our upmost priorities and therefore we use the latest technology to ensure that your personal details and transaction information remains just that - personal. Security measures are in place to prevent the loss, misuse or alteration of the information received from our online visitors, and to make such information as secure as possible against unauthorised access and use. All sensitive information is sent from your computer to our secure servers using Secure Sockets Layer (SSL) encryption to prevent data being intercepted during transmission. Collected information is stored on our secure systems on encrypted databases which reside behind-state-of-the-art firewall protection.
In addition to our own verification procedures Voucher Express employs Verified by Visa / MasterCard Securecode which allows you to protect credit cards used online by assigning a secret password. If you have joined one of these secure schemes you will be required to provide your password during completion of any pledges. Voucher Express has no knowledge of, or access to, the passwords. To maintain secrecy the password is submitted directly to the card issuer, over a secure link, and does not get seen or stored by our system.
Any information about you that we do hold is stored on a secure server and in compliance with all relevant legislation in respect of consumer protection and data protection. Voucher Express complies with the standards, procedures and requirements set out in the Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
Save where you agree by “opting in” when registering a B&Q Gift List or making a pledge, we will not provide any personal information provided to us to any other company.
Financial and payment details such as credit/debit card numbers are removed from our database immediately following payment.
All information supplied in our “feedback” form will be used solely for the purpose of responding to your query or suggestion.
The B&Q Gift List website may contain links to other sites. Neither we nor B&Q plc are responsible for your privacy and security when visiting those sites via our links. This Privacy and Security Policy applies only to this website.
Occasionally we may collect technical information automatically when you connect to our site, which is not personally identifiable. An example of this would include the type of internet browser or the type of computer you are using, or the domain name of the website from which you linked to our site. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in the process.
This website uses cookies during the process of registering a B&Q Gift List or making a pledge. A cookie is a small piece of data or a message that is sent from a web server to your browser and is stored on your hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. You can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. However, if you choose not to accept our cookies, some of the features of our site may not work as intended.
From time to time this Privacy and Security Policy may need to be changed in order to provide the best possible service to our site visitors. We recommend that you check and make sure you are up to date with the most recent statement.
Questions or queries regarding our Privacy and Security Policy should be directed via email or post to the addresses provided on the contact us page.

Cookies Policy

The cookies used on this site are categorised and listed below. By using this site, you consent to using these types of cookies.

Category 1: Strictly necessary cookies:

These cookies enable services you have specifically asked for.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you require, such as shopping baskets or e-billing, cannot be provided.
Category 2: Performance Cookies:
These cookies collect anonymous information on the pages visited.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
By using our website, you agree that we can place these types of cookies on your device.
These are the cookies used on our site
  • Category 1 - Strictly necessary cookie
  • Category 2 - Performance Cookie

Cookie name
More information
Session ID cookie
Standard ASP.NET cookie containing the user’s session ID.
Expires as soon as user navigates away.
3D secure session ID for encrypted connections only.
Expires at end of session.
Stores the event password after authentication.
Expires at end of session.
Stores information about the current event being viewed.
Expires at end of session.
Stores information about the current order being placed.
Expires at end of session.
Stores transaction details as you progress through the checkout.
Expires at end of session.
Stored the payment status after a payment attempt.
Expires at end of session.
Stored whether or not a card is enrolled for 3D secure.
Expires at end of session.
Stores the current event being managed.
Expires at end of session.
Stores whether a user is logged in to manage an event.
Expires at end of session.
Stores the type of event currently being managed.
Expires at end of session.
Google Analytics
Utilised by Google Analytics to track visitor’s data on the website.