Conditions of Website Use and Standard Terms and Conditions

Part A of these Conditions applies to all visitors to this site. If you are a B&Q Gift List holder then Part B of the Conditions also applies to you. If you are a guest pledging money to a B&Q Gift List then the conditions in Part C also apply to you.
Part A: General Conditions – List Holders and Guests
Information about us
1.    The B&Q Gift List is managed and securely hosted by Voucher Express on behalf of B&Q. Voucher Express is a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon, HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424.
Accessing our site
2.    Your access to and use of the B&Q Gift List website - this site - is subject to the following   Conditions which, by accessing and browsing this site, you accept without any limitation or qualification.
Our Liability 
3.    The content of this site is provided by Voucher Express. Whilst Voucher Express has endeavoured to ensure that all information on this site is correct, the contents of this site are provided to you "as is" without representation or warranties of any kind (express or implied) including, without limitation, any implied warranties of merchantability, fitness for a particular purpose or non-infringement.
4.    Voucher Express accepts no liability for any statement, inaccuracy or omission on this site.
5.    Voucher Express accepts no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly or indirectly from this site or for any viruses that may infect your computer equipment or other property on account of your access to, use of, downloading of or browsing in this site. All such liability is excluded to the fullest extent permitted by law.
6.    This site is controlled and operated by Voucher Express from its offices in the UK. Voucher Express makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.
7.    Monies paid into the B&Q Gift List are returned in the form of B&Q Gift Card(S). Voucher Express cannot be held responsible for honouring any balances outstanding on Gift cards issued by Voucher Express to Gift List Holders in the following circumstances: 1) in the event that B&Q refuses, at any time, to accept such Gift Cards in circumstances which are outside of the terms of B&Q's standard gift card terms and conditions from time to time in force (see below); or 2) in the event of the insolvency of B&Q.  
Links from our site
8.    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Use of information
9.    All information collected by Voucher Express is stored and handled in accordance with the Data Protection Act1998.
10.    Please refer to our Privacy and Security Policy for further information regarding the use of your personal data by us and by B&Q. Our Privacy and Security Policy is deemed to be incorporated into these Conditions by reference. 
Intellectual Property 
11. Visitors may read, view, print and download one hard copy of the material for their personal, non-commercial use only.
12. Visitors may not copy, distribute, sell, publish, display, transmit, reproduce or decompile any part of the material by any means (electronic or not) or for any purpose include it in any derivative works.
13. Trademarks, service marks and logos displayed on this site belong to B&Q.
14. Nothing contained on this site should be construed as granting any licence to use any trademark, service mark of logo displayed on this site without the express written permission of B&Q.
15. If for any reason any provision of these Conditions are determined to be void or unenforceable, then to the extent and in the places only where such provision is determined to be void or unenforceable it shall be severed and the remaining provisions shall continue in full force and effect.
Variations and Updates
16. The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions may be changed at any time without notice.
Governing Law and Jurisdiction
17. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
18. These Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Part B: Special Conditions - B&Q Gift List Holders
Creating your homepage
1.    When creating and customising your B&Q Gift List homepage please remember that the content you upload will be monitored by us and although we encourage you to be creative and have fun with your homepage, we will remove, without limitation, any obscene, offensive, racist, discriminatory, defamatory, libellous or other content that we consider to be inappropriate in our absolute discretion. We also reserve the right to suspend your B&Q  Gift List at any time and to terminate your account.
2.    You must ensure that you have the right to upload all content and seek the consent of the copyright owner if you do not own the content. You must also ensure that you have permission from any other person(s) depicted in photos before uploading them onto your homepage. When you publish content or information onto the internet it means that everyone, including people not associated with this site will have access to that information and we may not have control over what they do with it.
3.    There is an option to make all information on your homepage private and restricted to those who log on to your page by adding a password via your homepage optional settings. We strongly suggest that you do password protect your site.
4.    If you are under 18, you should consult an adult before creating a B&Q Gift List or before making a pledge to someone else's B&Q Gift List account.  
B&Q Gift Card Terms and Conditions
5.    Below is a summary of the key terms and conditions that apply to B&Q Gift Cards. The full terms and conditions applicable to Gift Cards can be obtained at any B&Q store in the UK or at
6.    A Gift Card can be used in full or part payment for any products purchased from B&Q stores in the UK (except concessions and cafes in B&Q stores). A Gift Card cannot be used for purchases from or B&Q call centres or in B&Q stores outside of the UK including B&Q stores in Jersey or Guernsey.
7.    The minimum value needed to activate a Gift Card is £1 and the maximum value which can be stored on a Gift Card is £1000. If you receive pledges in excess of £1000 then you will receive more than one Gift Card.
8.    When products are purchased using a Gift Card, no change will be given in cash but any value remaining on a Gift Card will be shown on the till receipt and can be used in full or part payment for future purchases. Where a Gift Card holder wishes to use a Gift Card to buy products with a value higher than the value on the Gift Card, he/she will be required to pay the difference in value.
9.    The value on a Gift Card cannot be exchanged for cash or refunded. Where B&Q agrees to provide a refund for products purchased using a Gift Card, the amount of the purchase price paid using that Gift Card will be reimbursed by way of a credit note for use in B&Q stores.
10. A Gift Card cannot be used to buy age restricted products unless the purchaser can prove he/she is of at least the relevant age.
11. A Gift Card will expire and any remaining value will be removed if the Gift Card is not used to make a purchase, top-up or balance enquiry during any period of five consecutive years.
12. If your Gift Card is lost or stolen then please notify B&Q immediately so that the remaining balance can be transferred onto a new Gift Card.
13. B&Q Gift Cards are issued by and remain the property of B&Q, Portswood House, 1 Hampshire Corporate Park, Chandler's Ford, Eastleigh, Hampshire SO53 3YX. Company No. 00973387.
Closure of your B&Q Gift List and Delivery    
14. You may close your B&Q Gift List at any time, including before your event by giving notice to us via the dashboard on your homepage.
15. Once we have received notification of closure we will contact you by telephone to confirm delivery details. If you close the account before 2pm on a working day (Monday to Thursday) and we have been able to contact you before 2pm on that day then the Gift Card will be sent out that same day. Gift Cards are delivered by Royal Mail Special Delivery and should arrive before 1pm on the next working day and will need a signature upon arrival. If you close the account on a Friday we cannot guarantee Saturday delivery as Royal Mail does not deliver to all areas on Saturdays. If you do not wish to have the Gift Card sent for delivery the next day you can specify an alternative convenient date.
16. Voucher Express cannot be held responsible for any loss or non-delivery of any Gift Card not notified to us within three days of the anticipated delivery date. 
Charity Donations
18. When setting up your B&Q Gift List you can opt to donate up to 10% of pledges from your guests to charity.   You can also decide to add the charity option at a later date by making changes via your dashboard on your homepage.  However once you have decided to include a charity donation, you cannot change this option after the first sum has been pledged to your account. This is because your guests have been informed that a proportion of their gift will go to your chosen charity. 
Part C: Special Conditions - Guests
1.    Cleared payment is required at the time that you make your pledge and payment is taken automatically at that time. Your credit/debit card statement will read “Voucher Express”. We reserve the right to decline any pledge without providing explanation.
2.    Once you have made a pledge to a B&Q Gift List you cannot change your mind at a later date and request the return of your money. Please note that all monies pledged to a B&Q Gift List will be transferred to the List Holder at the time that the account is closed irrespective of whether the event has taken place. Please note that List Holders are entitled to close their accounts at any time.
3.    It is your responsibility to ensure that you have correctly identified the B&Q Gift List to which you wish to make a contribution. We strongly suggest that you check the Gift List details carefully and use the Event ID and URL provided to you by the List Holder. We cannot correct any errors made after the pledge has been made.

B&Q Gift List Promotion

  1. This promotion will commence on the 12th February 2015 and run through until the 12th March 2015 (inclusive). 
  2. B&Q reserve the right to withdraw this promotion at any time. 
  3. Prize draw entry is only applicable to newly opened B&Q Gift List registrations to and from the above dates.
  4. £50 will be added to the winning gift lists once the gift list has closed and not before. 
  5. B&Q offer no cash alternative to this offer. 
  6. B&Q offer no £50 gift card alternative to this offer.
  7. For more information about the B&Q Wedding Gift List and its full terms and conditions please visit